Originally Posted by
tknz
I noticed you said you are elite. Despite the very long queues on the phone at the moment you can email
[email protected] - you will get an auto reply saying 10-15 business days for a response though I've noticed they're actually replying in about 30 minutes.
That's a good tip, since in the past (pre-covid) that has taken at least a week for a response.
Overall I think my AirNZ loyalty is definitely being pushed to the limit after 10 years at Elite -- its the combination of paying outrageously high fares with wasting several hours on hold to fly an outdated product with packed lounges.
A lot of these issues have been floating around for years now prior to COVID (see earlier threads here about AKL lounge capacity issues, dated seats, poor IT/self service tools) but it seems they were emphasizing short term profits above all else at the time.