There can be no excuse for this fiasco. A major company should not be going into the public realm with a system that does not function on so many levels. After last week's ludicrous emails to SEs, and this weekend's thorough disregard for a major segment of its customer base -- Macs are used disproportionately by the creative community, who represent a far larger customer base to a company like AC than they do in the general public -- one has to wonder why AC remains with a supplier like IBM.

And my experience last night with Tech Support was abysmal and thoroughly uncaring. The guys there are engineers not customer service reps. The attitude taken was it was my fault for using a Mac, and that I should be able to reset my system to work with theirs. This is not customer friendly, and this has further eroded any desire I have to stick with AC where I have a real choice.

BTW, can't even get the AC site to load this morning...