Originally Posted by Kacee

Apart from concierge and front desk, service was poor. They don't have a doorman and very limited bell staff. We had to open doors ourselves, get our own taxis, and bring our own bags down at departure. Staff overall were not friendly or helpful. We had lots of issues with housekeeping, including failure to replace towels and failure to provide turndown one night.

Summary: Decent hard product, poor service, poorly managed, definitely not a five star experience.