Just stayed here one night using points. Breakfast wasn't included on reward reservations. Airport shuttle is supposed to run every 15 minutes but it depends on the demand - waited a shuttle for 25 minutes from the airport to the hotel around the noon (obvious off-hours). My plan was to drop off bags and explorer the city for half-day but getting uber was extremely hard from the hotel with multiple drivers reject my booking. One of the front desk employees was able to arrange a taxi. And getting a taxi coming back early evening was challenging as well because drivers didn't want to drive through the traffic. The stay itself was fantastic but if anyone plans to visit the city, I would find a hotel in the city because arranging transportation between the airport and any hotel is much easier than between an off-airport hotel and the city.