Originally Posted by sbtinme
Today I called and the rep answered with her greeting and then instantly told me she needed to place me on hold (before I said a thing) and then left me there for about 2 minutes ! ! ! !(
I hope this wasn't because of me. I had called the Gold line from outside the U.S. and was working a complex issue with a very polite agent. It was complicated and took quite a while to explain and then, understandably, quite a while to resolve. In any case, I got disconnected. When I called back, the new agent (quite wisely, IMO) said that it would be best to speak to the original agent since the process was already in motion.
It could've been one of those situations where she chose, right or wrong, to come back to the case-in-progress and put you on hold. I'm not excusing it; just maybe explaining it.
I know the chance is probably a small fraction of 1%, but FWIW, just in case it was because of my return call, sorry.