Sheraton FRA Airport = A Few Minor Issues But Can Be Good Value for Overnight Stay
Introduction I stayed at Sheraton FRA in the past but usually I prefer to stay at Hilton nearby. For this stay Sheraton was much cheaper so I returned. Sheraton came through with a junior suite upgrade as Bonvoy Ambassador Elite and I got good value for the money, but in my opinion Hilton remains a materially superior option in several aspects and worth a price premium over Sheraton. Room I booked the entry level room and saw online before arriving that I was pre-upgraded to a Club room and that suites were not available. To my surprise, once at the hotel they gave me a junior suite – I guess it’s one of those situations where I am quite sure a Titanium would not get a suite upgrade due to limited availability but an Ambassador might. The suite was fine for an overnight and the bathroom better than the rest of the room which is a bit aging. The windows were double glazed more than 15 cm apart so the soundproofing from the busy road outdoors was great, and also they gave me a suite on the top floor (9th) completely at the far end of the hallway so we did not have noisy foot traffic outside our room either. Dining The lounge looked like a nice space to spend some time but I wish it opened before 5pm. Prior to that, for soft drinks it was necessary to go to the lobby bar in the atrium. Happy hour was 5-10pm which is quite a generous time slot for drinkers. However the food was entirely forgettable: two choices of bento boxes and some snacks. Marriott and Sheraton being next to each other, they took the shortcut of offering breakfast in the same restaurant. The restaurant was not that large to begin with, and in addition they cut off half of the room, leaving the other half very crowded and loud. There was even a queue simply to get into the restaurant so the lady at the entrance could check room numbers. Later during early breakfast they finally opened the second half of the restaurant for more space. I returned the same morning a bit before the end of breakfast at 10:30am, but this time with my wife and daughter who were sleeping earlier when I went the first time. Occupancy was lower the second time, but they had blocked off half of the restaurant again. So not only sharing the restaurant between two hotels is entirely the hotel’s own doing which is creating a bottleneck, but in addition staff actively block parts of the seating areas when occupancy is lower so basically it ends up being crowded at all times. The food was adequate for a hotel of this caliber, with mostly typical western food and they had smoked salmon which was a plus. Service was proactive and friendly so my only beef was limited to how they manage their space. Check In Back to the crowdedness issue, I noticed when walking near reception that there could be long queues for check-in depending at what time it was. Fortunately it was not the case for us but I could imagine at other times some people could think it’s excessive. Wifi Wifi worked well with speed of 25 Mbps. Overall Overall if money is no object I still prefer Hilton by a decent margin for various reasons but I don’t recall ever getting a suite upgrade at Hilton as Diamond, so when the price is right Sheraton can be a better value proposition.