FlyerTalk Forums - View Single Post - Consolidated "Points Posting Problems: Points Missing, Delayed or Not Posting" thread
Old Oct 10, 2022 | 8:53 pm
  #420  
donjo
All eyes on you!
15 Years on Site
 
Join Date: Sep 2010
Location: Austin
Programs: 1K MM, Hilton Lifetime Diamond, AA Exec. Plat
Posts: 404
Hilton Honors Points not posting

Had a six day stay at a Homewood Suites. A week later the points hadn't posted. I asked why and the agent at the Lifetime Diamond desk said they no longer apply HHonors points to accounts not booked by a personal card. My business usually shows as the booking payment entity. Somewhat baffled by that, I asked to speak to a supervisor. He said there was no one above him in the call center. If true, this would mean direct billed stays will no longer accrue loyalty points. Has anyone else run across this?
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