I just completed a two-night stay here as a Globalist. Club is still closed. Breakfast is in the restaurant, and it is ample, diverse, and good. In lieu of the lounge, eligible guests get a large platter of snacks and bar drinks in the lobby/patio bar. Staff is professional, friendly, and great.
This particular stay was not good, though. I had reserved a standard room, which was pre-upgraded to a deluxe king. Not to a club room or a suite, even though every room type was available. Not a big deal, but noted. There was no online check-in, and I arrived in the morning (most flights land around dawn). The room wasn't ready, and the front desk said it wouldn't be until sometime after 3p because they were totally sold out. Odd, since every room type was available for booking even at that moment. Anyway, the agent then found me a room on the second floor so that I could work until my own room was ready. I was a little confused...how could this room exist if there were none available? But then I was told by a staffer that the second floor is "for locals only, not our international guests" because it isn't up to the same standard. Which turned out to be very, very true. But so what, it was temporary and a courtesy given to me so I could get some online meetings done.
But then I came back to the front desk in the afternoon for an update. They said the room wasn't ready yet, and to check back. An hour later, a knock on the door proved to be a hotel staffer inviting me to get my bags and move to "my new room". Which turned out to be down the hall...on the second floor. It was an ADA room, musty, with a grimy bathroom, and ripped-down curtains. Felt, well, institutional. I had been downgraded not only from the room I'd been originally assigned, but also from the standard room I reserved.
When I showed up for the evening lounge offering, the check-in staffer couldn't locate my room on the list and wouldn't admit me. She went to ask the front desk, to no avail because it was unstaffed. We looked at the list together, and saw my name...with the original fourth-floor room I'd been assigned. The next day, at breakfast, my room still wasn't on the list. So I gave them my assigned room number, my temporary room number, and my downgraded room number. Thankfully, one of them worked.
My best guess at an explanation for decidedly not-Globalist treatment: thousands and thousands of wealthy Russian men have descended on Bishkek, cash in hand, to avoid conscription. Perhaps it was too much to expect that the Hyatt Regency wouldn't bump me from my room. But if you reserve at this property and the app happens to show that you've been assigned a room on the second floor, cancel immediately and find another hotel.