Originally Posted by
PG.backpacker
Unlike in the US, employees in service sector here are paid livable wages and those are accounted to operational cost, not subsidized to customers. The service fees & tips are just the cherry on top.
Thanks everyone. I guess paying customers would naturally get better service over award stay, but at the same time a comp upgrade would keep the service charge the same for paying customers, but if it was up to Hyatt to reimburse based on room type, Maybe it would be better to upgrade the award stay person to get bigger reimbursement.