Originally Posted by djohannw

Bringing this thread back up...we just checked into a Residence Inn in Florida and were told at Check in that Marriott has prohibted them from providing housekeeping more frequently than every three days - they even have a sign set up to that end. And they would not provide daily service even if requested due to the Marriott mandate no matter what, as they claim to have been instructed this way by Marriott in writing (they claim to have a letter to that end, but when I asked to see that I only was offered a copy of the self-made sign).

"What to expect" - which I checked before booking - states otherwise, though: "During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences." So given this I feel a bit shortchanged here - I could also have stayed at a nearby Home2Suite from Hilton or even the Hyatt Place next door at similar rates.

So has anybody heard of that Marriott mandate as well? I called the elite line, and they had no indidcation that Marriott would prohibit daily housekeeping and just referred to the "What to expect"-page of that particular hotel...

To put this in contrast: We just checked out of a Hilton Grand Vacatin Club, and they did provide daily housekeeping after asking for that once (even though their normal frequency is every three days also) and also even offered to do housekeeping on the spot as we did not notice that before the evening before the second night when we came back to our room finding no housekeeping had been done. This is quite a different approach to this matter in my opinion...

Greetings - Dirk