Originally Posted by Ellice

I'm trying to lodge recognition upgrades for giftees on my account. I can't do this online. It keeps coming up with "We're sorry, upgrade requests are temporarily unavailable. Please try again shortly."

I've tried ringing through to the call centre to do this. It recognises I've got Elite status. Just get put on hold with horrendous music playing in the background that's so bad and the wait so long that I have to hang up to get rid of the music. I've tried facebook messaging air nz, with the details it then comes up with a chat bot message that the message is too long. Can someone tell me what the best way/time to contact them. I do whatsapp but I don't do twitter. TIA