Just finishing a first stay at the Thompson Central Park after several at the Park Hyatt. If you are just looking for a "good enough" room in a similar location to the PH, with decent Globalist benefits, then you might be happy here. But I'll not be back; I'd pay a 50% (or more) premium for the Park Hyatt next time.

The difference in the hard product is quite significant:

- Thompson basics are lacking. The bed is not great, very firm mattress with no topper of any kind, which is standard even at Marriotts and basic Hyatts now. No coffee maker in the room and no coffee available anywhere in the hotel other than through room service and at the restaurant. Wifi was nearly unusable, slow and unreliable.

- The bathroom design was really bad. Open shower with no door, causing the bathroom to fill with steam and get heated up any time the shower was used. The fixtures were unconventional and not marked, so no way to tell hot from cold on the faucets, for example.

- The room otherwise was fine, comparable to a newly renovated Marriott (e.g. Marriott Marquis SF). PH is much more comparable to a St. Regis or Four Seasons; heated floors in the bathroom, great bed, minibar -- a step up in every way.

Service was poor. I asked whether they could provide a coffee maker for the room, which doesn't seem like an unreasonable request to me. Their answer was that because of Covid they have no coffee makers, so with all due apology they wouldn't be able to do anything. This seems like a bogus excuse 3 years into Covid. I also sent a request to the "VIP Manager" who left a welcome card, which went unanswered.

One positive: Globalist treatment was good. I was upgraded to a Studio Suite without asking, and the breakfast was available in room.

For me though, I'd take the Park Hyatt in a heartbeat. I would definitely not return here; if staying with Hyatt in NYC and looking for similar price to the Thompson, I think the Hyatt Union Square is a much better value...