Originally Posted by
scubadu
Well, in some sense, you are a classical example of why it doesn't always make sense for carriers to invest in improved service. I mean, you basically just said that, at least in your mind/opinion, DL is superior to UA in almost every way that a premium passenger would care about, but you are in fact not willing to pay a premium for that improved service.
Regards
I do think that being the cheapest with the worst product works for UA. Kirby is being smart by not investing in better food in F and
Polaris. He knows he can't compete with the international carriers in quality, so why bother trying? Although, UA is very often not the cheapest for international flights.