Originally Posted by zombietooth

Most of my flying during the pandemic was domestic-95% on mileage basis. Based on my experiences, DL beats UA in every aspect domestically-seat comfort being the most important to me. I've also noticed how much friendlier and helpful their FAs were.

Like I've said many times before, UA only gets most of my business because they are usually the cheapest on my routes (paid F/J). The only exceptions are the short flights, where I will pay DL's much higher rates to shorten my total transit time. I never buy based on brand.
My purchase priority: 1. Price (included in this is the ability to use UGs instead of buying F/J outright). 2. Total transit time (including the drive to/from the airports-I live in a remote area). 3. Seat comfort. Nothing else matters to me.