Originally Posted by seacliffs

I have been trying to find award availability from AKL - BNE. I looked on and called United (no NZ flights there), I called American (no NZ flights there), finally, looked at Aeroplan - lots of flights showing. I tried booking several times - kept getting an error code. I called Aeroplan and after 1:52 on hold, I got an agent. I explained the error codes I kept receiving and she said - no problem, I can see that flight x is no longer available, however, I have flight y for an additional 10k in points. I very explicitly asked - are you sure that you can book that flight? She explicitly stated, "Yes". I immediately transferred the points over and the next thing I hear her take a sharp breath and then she said, "Oh, I can't book this."
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