Originally Posted by
J.Edward
Are you still at the airport?
Also can you share any more details - the more info you (feel comfortable) sharing, the better the advice we can offer.
Things like routing, mileage redemptions, booking date, schedule changes in the interim, check in with QR (please be as detailed as possible), EXACTLY what QR said as to the why for the downgrade and the why NOT for the reroute.
Be sure to document all interactions you’ve done with QR as well. Employee names, times, etc.
I am on the plane right now
The routing is BOS-DOH-MLE for 85k miles per person. Booked January 2022.
One minor schedule change that was a 15 minute retiming about 6 months ago. I had Alaska confirm the change and I was able to select seats through Qatar.
Upon checking at the airport Qatar explicitly said they had oversold business class by two seats. We were told that BECAUSE we booked via Alaska miles we “paid the least” so we were chosen for downgrade.
I spent the next few minutes seeking alternative routings and found a JFK-DOH the next morning that would connect to our DOH-MLE - I was willing to make that switch.
They told me that even though seats were available they could not make that change - again BECAUSE it was an Alaska award ticket and only Alaska could make that change. I asked what my compensation would be and they said none - I would have to contact Alaska but they would “note the record”.
With only one hour to board one passenger in business no showed. My travel companion got that seat but I’m in the very last row of the plane. Empty middle at least.