Has anyone ever successfully reported a website bug to United? I tried submitting a bug (specifically: when I searched for a flight credit I got a notice that it was already showing even though it wasn't) and this is the response I got:
Thank you for reaching out to us!
We want to make sure you get the best service possible, and since your email concerns a current or future flight the best resource for you is going to be united.com.
If for any reason you can't find what you're looking for and you need additional assistance, please reach out to us by giving us a call at 1-800-864-8331 (1-800-UNITED-1), visiting our UnitedCustomerCare Contact Center page (that includes international contact options) or reaching out to us via our Twitter or Facebook pages.
Please note, this email box is not monitored. Thank you, and we look forward to seeing you on board soon!
Sincerely,
UnitedCustomerCare
I particularly like the euphemistic
"Final answer! You may not reply!" at the end. What makes this even more annoying to me is that I was very clear that I was just asking them to send the details to IT! (Though I was frustrated that I couldn't use the credit in that transaction, the nature of the bug makes me confident it will show up now that I've used up the other credits that were showing.)