FlyerTalk Forums - View Single Post - Best way to contact air nz? Call centre clogged
Old Oct 7, 2022 | 2:18 pm
  #18  
Thai-Kiwi
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Originally Posted by samjnz
Ugh it seems AirNZ have now removed the callback option.

So frustrating after waiting an hour on hold last night only for the agent to somehow drop the call when putting back on hold (and didn't call back).
My experience is that mostly I have been on hold, but that sometimes I am offered callback.
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