MY guess is that the op won't jump ship.... just doesn't appreciate the fact that with his 1000 years of membership and billion nights that his request/suggestion being credited 10k points was not immediately agreed to.

Come on .... what is 10k points anyway !

The rate changed. End. Pay the rate !
Customer service is not a membership benefit. Pleant of employeed people don't give a crap about what they do or how they represent a company.
Don't let this sweat you just because you have status