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Thread: Extremely long wait time to call CX
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Old Oct 6, 2022 | 11:08 am
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Cambo
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Originally Posted by GE90-115B
Wait time to get through to an agent on CX hotline can easily be as long as 1 to 2 hours these days. It's been a disaster ever since they've merged the line for Marco Polo members and non-members into one single hotline (+852 2747 3333). Anyone else have similar experiences?
Take care you know what you want, that it's possible, and you have alternatives available. Contact CX through the website forms and subsequently by email. Given them 2-3 days to react and send "Gentle reminders", when it takes too long. Works fine for me, granted, with DM status, which carries on from the CX website login.
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