Originally Posted by LouieBOS

im 98% surely leaving United after this year due to incredibly rude and poor GA behavior on a recent flight. Long story short, GA gave our seats up to standby passengers in plain clothes 10 min before boarding with no notice, and claimed they could do it because of FA contract rules (short hop from BOS-LHR) in 43AB crew rear seats consistently available to us customers 48 hours in advance. GA passed us on to the purser who did absolutely nothing.

GA could not care about me or my travel partner, Customer Care also did not care and insultingly tossed 2,500 miles at us after a second complaint and the first CS agent (Iris) refused to respond.

living in BOS, being dedicated to UA was always odd and tenuous, so poor CS and now crappy transcon service compared to the competition means we will likely go to AA/B6/AS or DL.