Originally Posted by
Andrea Waters
Am I missing something about how to apply a BXP1 upgrade? I upfared the ticket. I know it's an eligible fare class. I checked EF for space. It's available. I went to this page:
https://business.aa.com/Home/Index
I clicked on the button that says Business Extra upgrade. I entered the first and last name on the ticket along with the record locater and it returns an error saying that record locater cannot be found. Is this because I just purchased the ticket? I'm sorry if this seems stupid. I feel dumb because I cannot figure this out.
In my experience, it takes a few days before the business.aa.com website will load the record locator. I've also had it stop working for awhile (day, weeks), always with the same generic error message. If you know upgrade space is available, I would call meeting services and have the BXP1 manually applied (before it goes away -- don't wait for their flakey website to start working).