Originally Posted by
Pickles
My favorite non-upgrade experience at the PHT was the time I had a reservation that was paid for a couple of days and then on points for another couple. I check in and get some kind of "upgrade" (corner room or Mt. Fuji view or whatever) and once I'm in the room I get a call from the FD telling me that I'd have to move to the room category I had booked using the points for the nights that I had booked on points.
I told them (in no uncertain terms) that I thought this was the daftest, most tin-eared thing they could come up with and to basically go away. If they had not "upgraded" from the get-go, I would be none the wiser, but it was just moronic to ask me to move halfway into my stay because of their absurd stance. Thankfully, they sensed my displeasure (which wouldn't be hard to sense), and let me stay in the "upgraded" room the entire visit.
I know where you're coming from. Front line staff at PH Tokyo can be the most anal retentive I've ever seen for a Tokyo luxury hotel. They basically harrassed a colleague of mine to provide proof for a corporate rate. Had to show a work badge or business card and they were most insistent on it in that small lobby desk area. Poor woman had to get her bags from downstairs, open them there and present what they wanted before they would proceed with the check-in. I've heard now they accept a work email but they act like judge, jury, executioner. It was definitely not a Luxury Forum worthy experience.