My favorite non-upgrade experience at the PHT was the time I had a reservation that was paid for a couple of days and then on points for another couple. I check in and get some kind of "upgrade" (corner room or Mt. Fuji view or whatever) and once I'm in the room I get a call from the FD telling me that I'd have to move to the room category I had booked using the points for the nights that I had booked on points.

I told them (in no uncertain terms) that I thought this was the daftest, most tin-eared thing they could come up with and to basically go away. If they had not "upgraded" from the get-go, I would be none the wiser, but it was just moronic to ask me to move halfway into my stay because of their absurd stance. Thankfully, they sensed my displeasure (which wouldn't be hard to sense), and let me stay in the "upgraded" room the entire visit.

Having said that, I do like the hotel, although it is (perhaps) a shadow of its early days in the pre-2004/5 timeframe, when it was probably the top city hotel in the world. But then the Peninsula opened and stole Malcolm Thompson to run it. But karma does come to bite in the rear, and the Peninsula itself was soon eclipsed by many other fine hotels that have opened since. But it's still the best Hyatt in Tokyo, and one of the top 10 hotels in the city.