Originally Posted by
satellite779
Yes, this ticket had multiple "complications": international itinerary, one partner flight (KLM, who incidentally sent me an email on the original date of the ticket - today, to call Delta to reissue the ticket), and multiple ecredits from previous flights used to pay for a part of the new ticket.
However, except for the email I received from KLM, there were no other indications things went wrong. I even received a couple of emails from Delta about my upcoming trip on the correct date.
A tip on international itineraries involving other carriers: They need to call the international desk to have it re-ticketed.
I had a situation with this myself this weekend that took 3 Agents to fix. DL ticket, VS metal
Schedule change email from Virgin Atlantic (as Delta is hit or miss with this...mostly miss, I got no email from DL)
Agent 1: Changed to flight few hrs earlier, (no international desk mention) still on Virgin Atlantic metal, got itinerary email, no receipt, new seats; No change on Virgin website/app.
Agent 2: Mentions International desk, then says "oh wait I can issue the ticket". This time I get a receipt with updated flights, but still no update on Virgin Atlantic app/website and Virgin Atlantic agent confirms they don't see the change.
Agent 3: Semi-surprised reaction to the lack of a call to international desk, but says "sometimes agents resist calling international desk even when they should because of the long holds on weekends". She proceeds to call and mentions 1.5 hr hold and says because other agent reissued ticket it will be a complex fix. She calls me back 1hr 45 mins later (she said they can call you back when they are working from home so you don't sit on hold) Virgin had to manually issue the ticket and the segment that changed is now VS marketed on a DL ticket similar to the way KLM does a GUC. And that segment will earn on VS rules (a win for MQM/MQD, but slightly less skymiles). I got a second new receipt and it now shows on VS app/website correctly.
On new agents: Agent 3 said "it is a training issue" and I agreed. The hold times have gotten better, but at the price of getting inexperienced agents more often. It means you have to double check what agents do and say often and HUCA or ask for a supervisor sometimes. Alot more work on our end, and I feel bad for people who call in and and don't know rules/polices and system quirks. Even with having a receipt I would have gotten to the airport with no seat on a flight if I didn't check VS website as a backup.