Originally Posted by
satellite779
I just had an interesting situation where a ticket I moved by a couple of days was apparently reserved but not ticketed (the change was no fee for what it's worth). Everything in Delta's app and on the website looked OK from my side (the date was correct), Delta was sending me reminders welcoming me on the flight at the correct date, but apparently I didn't have this ticket. When I checked the receipt the old date was listed. I also I never received a confirmation email for this change (the fact I missed).
How does this happen? Do we need to check receipts after any change to ensure things are actually changed?
The easiest way to find out if you have a ticket is to check the receipt on DL.com and if either (a) you can't pull it up or (b) you can pull it up but there is no ticket number listed that's a dead giveaway.
You can also figure out that it hasn't ticketed if you are PM/DM and either (a) aren't able to select a C+ or exit row seat or (b) you are in a C+/exit row seat but you can't change it.
This often happens to me with corporate travel. When I book a trip, Concur/AMEXGBT create a reservation with Delta that generates a PNR. However, because our corporate travel policy requires manager approval, it stays in that state until my boss approves it at which point Concur/AMEXGBT indicate to Delta that payment has been made and at that point Delta will ticket the reservation and I receive a confirmation (and can also go in and select my C+ seats -- if I try before this point, I can't do anything).
As noted by others the other place this can pop up is if you have a ticket re-issued and the agent (or the system) on the backend has some difficulty and can't sync the reservation properly and so doesnt ticket it. The reservation is still in there but because you aren't ticketed you miss out on things like seat selection and upgrades until this is resolved