Originally Posted by strickerj;[url=tel:34649522
34649522[/url]]How do you even get this rectified? I had an award stay with ancillary expenses that should have counted, and I was awarded zero points. I clicked the "request missing points" link and put in the location and dates, and it said you've already been credited for this stay. I selected "missing bonus" instead (the only other option), and it required a promo code or it wouldn't submit. I don't see anywhere to just submit a generic request?
In my case I’ve had general good luck reaching out to the Hyatt Concierge on twitter. Still, I shouldn’t have to do this. I know it happens with other chains as well, but I’ve yet to experience this with either IHG or Bonvoy (irony!). I don’t stay at Hiltons, so no data points there.