Originally Posted by happiest_at_40000

Why is AA IT so bad that we cant switch flights on their website with out having to call in and sit on hold? I dont get it b/c on DL or UA I can do these simple things on the web site/app..

And then I get a total moron agent who wasted an hour of my time last night but its my fault in part b/c I could tell he was clueless but I stayed on with him. Only to find today nothing he said was done really was done.

All I wanted to do was switch a SIN-SYD to SIN-MEL award. Same 40K miles. Taxes maybe off by a few dollars. Why cant their system just switch it and credit the few bucks in taxes and be done. Its ridiculous they have to cancel the first and redeposit miles and then do a whole separate ticketing of the other.

That aside, you cant do anything on their site with miles how you can with DL & UA. Sometimes with AA they get redeposited and sometimes they dont.

This agent was so incompetent. I am starting all over today.