Originally Posted by
Goin-2-AA
My recent plead to Mr. Costcutter....
Mr. Isom,
I am writing to you to simply ask that your IT and Marketing departments have the capability to support your new Loyalty Program. In just the last 30 days I have experienced 3 instances where either service was denied or miles/LPs denied.
Attempts to call or use your website to rectify have met with hang ups, no responses, or attempted customer blaming.
I like your new program and I hope you can match it up with the support it deserves.
"We're sorry we didn't meet your expectations on your latest flight from [x01ORIGIN] to [c673dDESTINATION]. As a gesture of goodwill, we have deposited [xx000] miles into your AAdvantage account. Thank you for flying with US Air!"