Originally Posted by dcflyer1982

I just finished a stay at a HR in Virginia and noted the following (I’m a Globalist):

1) Breakfast staff insisted on me leaving a tip, despite my status, with the excuse of “You still have to leave something, but the front desk will take it off.” I wasn’t in a mood to argue, so I left a tip, then confronted the front desk at check out. At first they assumed it was my choice to leave the tip, that I could have just left it blank. I told them about the wait staff’s insistence, and then the mood changed. They took off the tip charges on my folio, but it did leave a bad taste in my mouth.

2) My eligible spend was significantly lower than my actual spend (way more than simply subtracting taxes…and oddly looked like my forced tips were doubled then subtracted from what should have been my spend). The redeemable spend also was larger than my actual spend somehow. I challenged the front desk on this, also, and was confronted with a brief blank stare and then a quick “you’d need to speak with our revenue department because I don’t know how it’s calculated.” I thanked them and as I did, the front desk agent quickly and hurriedly thanked me for my business and apologized for the inconveniences…I got the impression she wanted to be rid of me.

Not the greatest look, Hyatt.