Originally Posted by NateOz

My mum and brother were visiting me and neither travel much but my younger brother had always wanted to visit a lounge (it was his first big major trip). I asked politely and was refused (very politely), even when I suggested they both go in and I would wait outside. Well, I rolled the die and asked my mum to wait outside and said I would take her up to the Priority Pass lounge once I had my brother settled. Anyway, it worked a treat and the BA staff came in and said it was fine to go back and bring my mum in. Not sure if that was because their supervisor had left or if they were not expecting me to ditch my mum.

It is a tough gig for them and I can see it being easier to refuse across the board rather than having to deal with making an exception but then a few minutes later not being able to make an exception. My experience is just ask and you might get lucky (rare), and accept a no graciously. With the odd exception (like in any line of work), I do think they do their best. Ofc it would be nice if the rules were relaxed a little but that is for a different thread and would impact capacity.

Originally Posted by testycal

T5 Galleries allowed me to take my 2 sons in. I politely asked and was politely refused. I then proceeded to ask my 2 sons to play rock, paper, scissors to determine who the chosen one would be and before we reached that point the desk clerk caught my attention with her arm wave and quietly whisphered that I should enter with both. It was a lovely gesture and much appreciated. The 2 lads, well behaved, enjoyed their lounge experience. Good PR for BA as my sons are old enough to remember this as a gesture when they start flying on their own (dad likely paying for the trips however) in the future. I am middling Silver status.