Originally Posted by
estnet
I assumed that the online was directed to different offices line the paper one based on my state of residence Coming up on 8 weeks and I'm getting anxious

So I applied online for renewal 8/2 fee credited 8/3 as of 9/28 still "in process" - my neighbor applie for her childrens renewal with a visit (necessary for child) two weeks after me and received their passports 2 weeks ago.
I have a trip scheduled 10/10
10/28 contacted local senators office - filled out forms for help email they are on it
10/29 notified by senators office passport is on it's way
10/30 passport received (new one I think) - online gov website still says "in process" !!!!
Don't know how to tell where it was issued - now to update my global entry and airline profiles!