Originally Posted by
Jean2019
With the greatest respect, yes I sort of know …. or think I know but I guess you and Flyertalkers know this as well. Many people travel without knowing and have do not which is compounded with a lack of cash, and a lack of knowledge of their rights and do not have the remotest idea of what they need to do next.
You seem to be suggesting that BA are discharging their duty of care because their customers are presumed to be sufficiently expert on EU261.
well I suppose I should have added ba should communicate this better to people. I did also say I know some people will need help.
also I am not actually sure there would be no one to help. I don’t think anyone has suggested ba will have no contracted staff at outstations or that they won’t be able to book hotels in the case of cancellations.