Originally Posted by
Adam Smith
New one for me here. Flying WS tomorrow on a codeshare, and WS app/website can't check us in because supposedly our Delta numbers are invalid. That's 100% wrong, because the numbers are entered correctly. What's weird is that the error comes up when trying to enter passport info, and shows up differently for me and my wife (mine actually says my DL number is invalid and shows the number - which is correct; my wife's just says invalid info entered.
Anyone experienced this before, and any workarounds other than removing the FFN? (WS claims they can't do it by phone, has to be the ticketing carrier, which I'm unable to get through to at the moment, or at the airport, and I think we all prefer to resolve things ahead of time rather than wait until at the check-in counter)
I have experienced this on a KL booking with WS segments and a WS segment as the first flight. The only fix was to check in at the airport. We were warned that we would have issues on our return as well, and it turned out to be the case. We could not check in on the KL site for our return but it was fine at the airport. We were not, however, able to get BPs for our final WS leg until we saw a WS agent at YYZ. My sense is that this was a WS systems issue.