Originally Posted by
uclacolumbiaunc
Can the hotel charge to the card provided during online reservation but not the one I handed to them at check-in (if I ask)? I remember I asked the front desk why they need a new credit card even if there is already a card attached to the reservation, they told me they don't have it on file... i thought it's weird cuz it should be on file.
Could it make a difference whether you enter the credit card details while making the reservation for your hotel stay versus they have the number because it's attached to your Bonvoy account? Also, could how along ago your reservation was made matter, in that credit cards expire over time, so the hotel wants to make sure that the card is currently valid?
During a recent check in where I'm a frequent guest, the front desk agent just asked me whether the credit card I had in my hand ended in XXXXX. When I said yes, the agent waved the card away, not looking at it and not swiping it.