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Thread: avios cancelled due to inactivity
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Old Sep 30, 2022 | 1:56 am
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craigthemif
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Originally Posted by Besstrashny Boug
Hi,

I just noticed my IBERIA plus is missing 165000 avios, They were removed due to inactivity. Their policy states that you have to have one activity in the last 36 month. I looked at my records and it looks like they removed them 1 month before 36 months had passed since my last award flight booked with avios with IBERIA. Also, I never received any email warming as their website states I should have (an email should be sent 2 month before expiration). I just filled out a form on their website but am worried this may be not enough. Any ideas/suggestions would be greatly appreciated.

Thank you in advance!
Activity isn't the date you FLY on an award. It is the date you REDEEMED the award.

I haven't seen any data points suggesting that IB+ reinstates Avios for people for simply forgot to remain active... By all means keep pressuring IB+, but don't expect much.
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