Hi,

I just noticed my IBERIA plus is missing 165000 avios, They were removed due to inactivity. Their policy states that you have to have one activity in the last 36 month. I looked at my records and it looks like they removed them 1 month before 36 months had passed since my last award flight booked with avios with IBERIA. Also, I never received any email warming as their website states I should have (an email should be sent 2 month before expiration). I just filled out a form on their website but am worried this may be not enough. Any ideas/suggestions would be greatly appreciated.

Thank you in advance!