It's well-known that Hyatt routinely shortchanges members when it comes to points awarded for a stay. Typically the "eligible spend" on a folio statement is significantly below the member's actual expense, once taxes and fees are subtracted. Thus, members are forced to approach Hyatt customer service to get credit for the missing points.

One grey area is alcohol expenses. The rules say that in certain jurisdictions, points may not be awarded on alcohol charges. But I'm guessing such jurisdictions aren't common in California and Florida, for example. Also, why would a local government care if points are awarded or not, as opposed to whether alcohol is sold or not?

Can anyone give a sense of where points might legitimately be withheld for alcohol purchases? Otherwise, presumably the onus should be on Hyatt to justify such withholding each time.

What experiences do FTers have in getting credit for missing points, including alcohol...especially since such charges are often folded in with meal expenses?