Originally Posted by
strowger
1 - Inexperienced flyers.
2 - People who have contracted with the airline based on the material on their website listing the available carry-on baggage allowance, and expect the airline to perform.
I blame the staff for not taking the cabin bags off the last twenty people at the gate.
Instead they all had to walk back off the aircraft to put their bags in the hold. Hence another 20 minute delay.