Originally Posted by
LovetoTravel83
However, from my POV, I like the way these prepaid reservations are currently being processed. It's much easier to ask for a refund by speaking with the property directly. In fact, this is how I was attracted to SPG 13 years ago as I had several prepaid reservations that were processed and couldn't travel. After speaking with the property they happily refunded the full amount without any hesitation. Those were the good days.
Originally Posted by
LovetoTravel83
It's down to the property to charge and not Marriott. In all cases, I was successful in cancelling a prepaid reservation after contacting the property.
I'm a little bit confused. By the time you canceled your prepaid reservation, had your card been charged the prepayment, or not?
If "they happily refunded the full amount" that implies they had charged your card before check-in. That's exactly what it should be like ("prepay" rates being truly prepaid), but it's not how it's currently being processed. But you said you like how it's currently being processed so I guess I didn't quite get it.