Originally Posted by
MrRuffles
I recently had my only incident where I tried to claim it - front desk was useless and offered 10,000 points. Told them no that’s not how the guarantee works. Reached out to Marriott on Twitter during my stay and they reached out to hotel. After the stay (I was only there for one night),the hotel’s Director of Front Office emailed me merely promising to do better but no cash offered. Pinged Marriott on Twitter again and heard back from the Front Desk Manager who offered 30,000 points. Points never posted after 10 days so I let the Front Desk Manager know. They now agreed to post 35,000 points in my account for the delay which finally showed up a couple days later. Not $100, but worth more for a stay.
TL
R: Didn’t get the $100 but got 35,000 points after a bit of effort.
if I could get 35.000 points for every time I haven’t been offered / credited the welcome bonus points I could have 2 weeks at the St. regis Maldives by points … or probably more