Originally Posted by
Kacee
The basic point here is that "Marriott" doesn't charge your card. The property does.
Regardless of whether Marriott or the specific property charges the card, "
Prepay rates will be charged the full cost of the reservation within 24 hours of making the reservation" is clearly spelled out in the "Rate Details" which in turn is part of the T&C.
What I expect is either each property does this or Marriott makes each property do this. If they can't, then maybe don't put this statement in the "Rate Details" and instead write something like "Prepay rates will be charged upon check-out regardless of when the reservation is made" or "Prepay rates may be charged anytime at each property's discretion".
Again my point is: Let us know what to expect before hand so we can plan accordingly. Don't say one thing and do another, catching customers off guard.
(A) Wanting to be charged right after reservation, and (B) Wanting to be charged upon check-out, are BOTH legitimate expectations.
That's why there're "prepay rates" and "standard rates" so we can choose based off our specific need.
But if "prepay rates" works like anything but "prepay" then I think Marriott can do better.
Last edited by SYL; Sep 28, 2022 at 12:20 pm