Originally Posted by
anc305
I have never booked with Rocketmiles so need a little help.
On the payment page it states
1 night $89 plus $15.13 in taxes and fees giving a Grand total of $104.13
then below it has 3 different fees and taxes totaling the above $15.13 but SAYS PAID AT CHECK-IN
What is the true cost and who gets paid what when and where. If its $104.15 to Rockets miles and another $15.13 at the hotel its not a good deal and a little misleading.
Thanks
Hi anc305,
This is a bug that is being fixed as we speak.
This is happening to all post-pay bookings, where Rocketmiles will not charge you upon check-out but will be charged entirely by the hotel, hence the taxes and fees paid at check-in. The bug is that we are showing the taxes twice, which is confusing.
Apologies for the trouble, and we should have that resolved soon.
Best RM