I'm basically stating the fact how it is implemented, not how it should be implemented. However, from my POV, I like the way these prepaid reservations are currently being processed. It's much easier to ask for a refund by speaking with the property directly. In fact, this is how I was attracted to SPG 13 years ago as I had several prepaid reservations that were processed and couldn't travel. After speaking with the property they happily refunded the full amount without any hesitation. Those were the good days.