Originally Posted by
Blumie
One thing that this thread demonstrates very clearly that, in addition to there being a wide variety of AA employees, there's also a wide variety of AA customers, from those who are easily pleased to those that are easily offended. Fortunately for me (and perhaps for AA), I'm in the former camp. I've been traveling AA extensively for 35 years, and while certainly my experience has been that some employees are better than others, my experience overall has been very favorable. Or at least just fine.
I 100% agree. When I travel for vacations, I often do so with at least three friends. On the same itineraries using the same clubs interacting with the same staff and eating the same food, some are complaining about this or that while others couldn't be happier.