Originally Posted by
Adam1222
Am I the only one who thinks the logical, expected approach is that a benefit tied to an anniversary date that occurred before the announcement of a changed benefit for future anniversary dates will not retroactively be changed? I can't see why 50k certificates would be converted to 85k certificates. You can get it next year. There's always a cut off date.
I agree would be the logical and expected approach. It would have been logical for them to state all newly issued anniversary night awards and then at the bottom of the email state the date. Instead, they put the value of
your free night award has increased with no changes to your annual fee. I can see how this may cause confusion.They could have said the value of the anniversary night will be increasing.