Originally Posted by
B747SP
At SFO T3 domestic check in, I was instructed to tag my own bags by an agent working the Premier 1K line. After I was done tagging the bags, the Premier 1K counter agent refused to take the bags and told me to go to the general bag drop. He said if I had not tagged my own bags, he would accept the bags and tag those for me, but since I already tagged the bags I had to drag them to the proper bag drop counter. Not a good experience but that's just a short interaction during a long travel day. Oh well.
So, you got caught in a Catch-22.
All of these stories that I'm hearing and witnessing just make me think that the concept of customer service at UA is dead. Nobody wants to help anymore. By contrast, whenever I go into an
In-N-Out Burger or
Chick-fil-A, the staff are always cheerful, efficient and competent, and always ready to help.
Originally Posted by
mduell
You don't have to be blind to learn braille; many "visually impaired" who are not blind choose to learn braille since it's so universally available.
I am not willing to presume that these folks were slackers for not knowing braille. I see this as a clear CS failure by UA.