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Thread: Scolded by FA for using the call button.
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Old Sep 25, 2022 | 1:32 pm
  #11  
ceieoc
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15 Years on Site
 
Join Date: Dec 2007
Location: Utqiagvik (Barrow) Alaska and Ann Arbor, Michigan
Programs: Charter Member Delta Diamond Medallion, Lifetime AA Platinum, IHG Diamond, Hilton & Marriott Gold
Posts: 672
Originally Posted by SH115
Last week I flew ATL to BOS with a 7:30PM take off. After takeoff the crew came around with drinks and I ordered my usual, Jack and coke. I was sitting in the first row of Comfort+ so I was served first. About 30 minutes later I rang the call bell to get another drink. An FA showed up about 5 minutes later and said "No. We are still service the back of the plane. I'll bring you one after we finish in back." then added loudly, "AND DON'T TOUCH THAT BUTTON AGAIN" I never saw her again and never got my second drink. Was I in the wrong? has anything like this ever happened to you guys? I fly weekly on Delta and have never been treated with anything other than respect until now.
Perhaps instead of using the flight attendant call button in every row, Delta Airlines now wants passengers sitting in Delta Comfort+® to write a message ordering a Jack Daniels and Coke to the flight attendant and use the assistance of the passengers behind the person requesting a beverage. Here is an example of my plan to receive stellar customer service on the DL1221 five-hour flight from DTW to LAX if I want a beverage without using the call button while seated in 15C. First, the passenger in 15C writes a drink order request on a napkin. Then, they turn around to ask the passenger in 16C to pass this message addressed to the flight attendant to seats 17C, 18C, and so on until the message reaches the beverage cart sitting in row 45, near the rear coach lavatories. Hopefully, Sara Nelson, the international president of the Association of Flight Attendants, will approve this plan. Thanks to its people's dedication, passion, and professionalism, it's good to know Delta Airlines gets you there with care and always keeps climbing.
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