Originally Posted by
dfresh713
I booked a Double Tree for 4 nights. The flight I was on got stuck circling the airport due to the storm resulting in the flight not landing until 12:30am. I get to the Double Tree at 1:45am and there is not single person working there. Called the place, went behind the counter, nobody! Hung out there for about 45 minutes and I couldn't check-in with the App because they probably marked me as absent. So I wound up finding a Hampton Inn across Chicago, and drove 30 minutes there for the night finally got into a room at 3:30am just for the 1 night (checking out at 7:30am) and went back to the Double Tree for the remaining 3 nights.
I would have been horrified and irate if this had happened to me. You say you returned to the hotel for 3 of your 4 nights. Did you seek out the GM and discuss this with him/her? That would have been the appropriate time to seek an apology, a rebate of the first night and covering the cost of the hotel where you stayed. I would have presented this as a forced walk and expected action from the GM.