Originally Posted by
JayeJ
Shouldn't this have been treated the way they would if they were overbooked and had to send you to another hotel -- they comp your room at the new place and refund you for your reservation, etc. as rules state for whatever level you are?
In theory yes, that would make sense. Desk claimed they didn’t know the door was like that and I don’t think there was a manager on site. We were in a rush and just wanted to get out of there at that point so as not to ruin our day.